Introduction

Welcome to Cryptlink. These Terms and Conditions (“Terms”) govern your use of our website, mobile applications, digital wallets, prepaid card products, and all related services (“Services”) offered by Cryptlink (“Cryptlink,” “we,” “us,” or “our”).

By accessing or using our Services, you agree to be bound by these Terms.

Eligibility

To access and use our Services, you must be at least 18 years old or the age of legal majority in your jurisdiction. You are required to provide truthful, accurate personal or business information during registration, and you must comply with all applicable laws as well as Cryptlink’s internal compliance requirements.

Account Registration & Verification

You must register for a Cryptlink account to use most features. As part of the registration process, you agree to complete identity verification (KYC) and authorize us to collect and process your personal information in accordance with our policies. If you’re registering as a business, you may be required to submit additional documentation for business verification (KYB). Please note that failure to complete the necessary verification steps may result in restricted access or denial of service.

Description of Services

Cryptlink offers a range of financial solutions designed to meet your needs. Our prepaid Mastercard-linked cards enable international purchases and ATM withdrawals with ease. We provide digital wallets that support multi-currency and crypto-fiat storage, allowing you to manage your assets securely. Our on/off ramp services make it seamless to move funds between cryptocurrencies, fiat currencies, and cards. For businesses, we offer B2B solutions including white-label wallets, API integrations, and card issuing services. Please note that service availability may vary depending on your jurisdiction and is subject to regulatory approval.

Prohibited Use

You may not use our Services for any unlawful or unauthorized purpose. This includes, but is not limited to, violating applicable laws or regulations, laundering money, financing terrorism, engaging in fraudulent, deceptive, or harmful conduct, or attempting to circumvent sanctions or financial restrictions. Cryptlink reserves the right to investigate any misuse of the platform and report such activity to the appropriate authorities.

Fees and Limits

All fees and usage limits including wallet caps, card spending limits, and crypto transaction thresholds are clearly displayed before you confirm any transaction. These fees and limits may change over time, but we will always provide prior notice before implementing any updates. Additionally, your specific fees and limits depend on your verification level and the jurisdiction in which you operate. For the most up-to-date details, please check your dashboard.

Risk Disclosure

Cryptlink is a financial technology platform not a bank, investment firm, or financial advisor. Engaging with crypto assets involves significant risk, including high volatility and the potential loss of your entire capital. By using our services, you acknowledge that all investment and transaction decisions are made at your own discretion and risk.

Please be aware that both fiat and cryptocurrency values can fluctuate due to factors beyond our control. We encourage all users to exercise caution and consult with licensed financial professionals where necessary. Your use of Cryptlink indicates that you fully accept these risks.

Refunds and Disputes

Refunds are processed in accordance with our Refund Policy. Please note that fiat refunds may take up to 10 business days to reflect, depending on your bank or payment provider. Cryptocurrency transactions, on the other hand, are final and cannot be reversed once they are confirmed on the blockchain. If you believe there has been an error or if you wish to request a refund, any dispute must be submitted in writing within 14 days of the original transaction. For full details, please refer to our [Refund Policy].

Intellectual Property

All content, branding, technology, and materials available on the Cryptlink platform are the exclusive intellectual property of Cryptlink or its licensors. You may not reproduce or redistribute any part of the platform, use our brand or trademarks without prior written consent, or attempt to reverse-engineer, decompile, or otherwise tamper with any component of our technology.

Suspension & Termination

We may suspend or terminate your account without prior notice if you breach these Terms, engage in unlawful or fraudulent activity, or if we are required to do so by law or regulation.

Governing Law and Jurisdiction

These Terms are governed by the laws of the Dubai International Financial Centre (DIFC), UAE. Any disputes shall be subject to the exclusive jurisdiction of DIFC courts.

Amendments

We may revise these Terms from time to time. Updates will be communicated via email or in-app notification. Continued use of the platform after such changes constitutes your acceptance.

Contact Information

For legal or compliance inquiries, please contact:
 Support: support@Cryptlink.io