Introduction

Cryptlink (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect information you provide when using our digital payment platform, services, website, and mobile applications.

By using Cryptlink services, you agree to the practices described in this policy.

Information We Collect

We collect information to provide, improve, and secure our services. Types of data collected include:

a. Personal Information

• Name, email address, phone number
• Date of birth, nationality, government-issued IDs (for KYC)
• Billing and shipping addresses
• Payment card details (e.g., prepaid Mastercard info)
•  

b. Transaction Data

• Wallet balances and transaction history
• On-ramp and off-ramp activity
• Cryptocurrency wallet addresses
•  

c. Technical Data

• IP address, browser type and version
• Device information, operating system
• Usage data (pages visited, time spent)
•  

d. Communication Data

• Customer support interactions
• Emails, chats, and feedback
•  

How We Use Your Information

We use your data to verify your identity and ensure compliance with legal and regulatory requirements. Your information helps us provide and maintain our services, including managing wallets and cards, and securely processing transactions and payments. We also use your data to communicate important updates, offer support, and send marketing communications only with your consent. Additionally, your information enables us to detect and prevent fraud or unauthorized activity, and to improve our platform through analytics and user feedback.

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information with regulatory authorities when required by law, such as for anti-money laundering checks. Additionally, we work with service providers and partners like payment processors and KYC providers who support our operations under strict confidentiality agreements. We may also disclose your data to legal entities in response to lawful requests or to protect the rights and safety of Cryptlink and its users.

Data Retention

We retain your personal data only for as long as necessary to provide our services and customer support, comply with legal and regulatory obligations including anti-fraud measures and resolve disputes or enforce agreements. Once these purposes have been fulfilled, your data is securely deleted or anonymized.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These can include the right to access and correct your information, request deletion or restriction of its processing, object to direct marketing communications, and obtain data portability. To exercise any of these rights, please contact us at privacy@cryptlink.io.

Security

We implement robust technical and organizational measures to protect your data, including encryption, secure servers, and regular security audits.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and gather analytics. You can manage cookie preferences via your browser settings.

International Data Transfers

Cryptlink operates globally, and your data may be transferred to and processed in countries outside your residence. We ensure that such transfers comply with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy to reflect changes in law or our services. We will notify you of significant changes via email or our platform.

Contact Us

For questions or concerns about your privacy, please contact:

Email: privacy@Cryptlink.io