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FAQ

Frequently Asked Questions

Everything you need to know to get the most out of Cryptlink

What is Cryptlink?

Cryptlink is a fintech company offering prepaid Mastercard-connected cards, digital wallets supporting both fiat and cryptocurrency, and seamless on-ramp and off-ramp financial services for individuals and businesses.

Who can use Cryptlink's services?

Our platform is designed for individuals like remote workers, freelancers, digital nomads, crypto-savvy users, as well as businesses including fintech startups, PSPs, SMEs, and exchanges.

How do I create an account?

You can sign up quickly through our Registration Page by providing your personal information and completing the KYC verification process.

What documents do I need for verification?

Valid government-issued ID such as a passport or national ID, proof of address, and sometimes additional documentation depending on your profile and region.

Is my personal information secure?

Absolutely. We use industry-standard encryption and security protocols to protect your data and comply fully with international data protection regulations.

How do I get a prepaid Mastercard from Cryptlink?

Once your account is verified, you can apply for a prepaid Mastercard directly through your dashboard. The card can be used globally for online and in-store purchases.

Can I hold both fiat and cryptocurrency in my Cryptlink wallet?

Yes, our digital wallets support multiple fiat currencies and popular cryptocurrencies, enabling you to manage all your funds in one place.

How do I add funds to my wallet?

You can add funds via bank transfer, credit/debit card, or cryptocurrency deposit depending on your region and wallet setup.

What are the fees associated with transactions?

We strive to keep fees competitive and transparent. Fees vary depending on transaction type, currency, and region.

How long do transactions take?

Most transactions, including wallet transfers and card payments, are processed instantly or within minutes. Some withdrawals or cross-border transfers may take longer depending on external factors.